Customer Service Advisor
HMRC
UK Edinburgh, United Kingdom
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Customer Service Advisor at HMRC, Edinburgh, United Kingdom. Full time or part time (minimum 25 hours a week), hybrid, shifts Monday to Saturday. HMRC is hiring Customer Service Advisors for its Edinburgh regional centre, mostly on the phone with some web chat and email, helping people pay the right tax. No experience is needed because HMRC trains you. The step that removes most applicants is the online Civil Service Customer Service Test, which has to be completed by 14:00 on 29 September. Requirements: - No experience is necessary as you will be fully trained - Great verbal and written communication skills in English - Comfortable talking on the phone and discussing debt with customers - Comfortable writing up notes - Basic maths skills - A standard criminal record check and baseline personnel security standard checks - Civil Service nationality requirements apply. The role is not eligible for skilled worker sponsorship The role offers: - Salary of £28,016 - HMRC contributes £8,116 towards your membership of the Civil Service Defined Benefit Pension scheme - Leave starting at 25 days, rising by a day for every year of qualifying service up to 30 days - Structured training, with an induction programme lasting between 6 and 12 weeks - The majority of customer services roles allow working from home two days a week, averaged over a calendar month
About the role
HMRC is hiring Customer Service Advisors for its Edinburgh regional centre, mostly on the phone with some web chat and email, helping people pay the right tax. No experience is needed because HMRC trains you. The step that removes most applicants is the online Civil Service Customer Service Test, which has to be completed by 14:00 on 29 September.
What they ask for
- No experience is necessary as you will be fully trained
- Great verbal and written communication skills in English
- Comfortable talking on the phone and discussing debt with customers
- Comfortable writing up notes
- Basic maths skills
- A standard criminal record check and baseline personnel security standard checks
- Civil Service nationality requirements apply. The role is not eligible for skilled worker sponsorship
What HMRC offers
- Salary of £28,016
- HMRC contributes £8,116 towards your membership of the Civil Service Defined Benefit Pension scheme
- Leave starting at 25 days, rising by a day for every year of qualifying service up to 30 days
- Structured training, with an induction programme lasting between 6 and 12 weeks
- The majority of customer services roles allow working from home two days a week, averaged over a calendar month
Good to know
- Closing date 29 September 2026. The Civil Service Customer Service Test must be completed by 14:00 on Tuesday 29 September 2026.
- Selection process: eligibility form, application form, Civil Service Customer Service Test, video interview.
- Shifts run between 7:45am and 8pm, Monday to Saturday, with a maximum of one late shift a week and a maximum of 6 Saturdays a year.
- Colleagues are expected to spend 60% of their working time in the office.
- Induction training is full time, 37 hours a week, Monday to Friday 9am to 5pm. Time off is not normally allowed during the first 6 weeks.
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Apply for Customer Service Advisor on careers.hmrc.gov.uk
Closes in 16 days, 29 September 2026. Quote 586R. You will leave EvoResume and land on the employer’s own listing.
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Worth reading before you apply
Verified on careers.hmrc.gov.uk, posted 11 September 2026. Every fact on this page was read on the employer’s own listing; nothing is estimated. If the posting has changed or closed, tell us.