Trainee Customer Service Officer
City of Canterbury Bankstown
AU Bankstown, New South Wales, Australia
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What the scan matches against
Trainee Customer Service Officer at City of Canterbury Bankstown, Bankstown, New South Wales, Australia. Two-year temporary full-time traineeship, commencing February 2027. Canterbury-Bankstown Council takes trainees into its customer service team for two years and puts them through a TAFE course while they work. The job is answering resident enquiries on the phone and at the counter in Bankstown, for one of the largest councils in NSW. Previous customer service experience is not essential, but you need full unrestricted working rights in Australia, and the traineeship does not start until February 2027. Requirements: - Be a current Year 12 student, recent school leaver, or early career professional - Effective written and verbal communication skills - Computer literacy skills - Previous experience in a customer service role is not essential but advantageous - Australian citizenship, permanent residency, or a valid work permit/visa with full unrestricted working rights The role offers: - Salary commences at $38,272 (T3 at 17 years of age) or $44,746 (T4 at 18+ years or completed HSC), plus 12% super - Two-year Temporary Full-Time traineeship commencing in February 2027 - Complete a TAFE course alongside your work with Council - Structured learning and development combined with practical, on-the-job experience - Bankstown location, close to public transport - Access to employee Health and Wellbeing Programs
About the role
Canterbury-Bankstown Council takes trainees into its customer service team for two years and puts them through a TAFE course while they work. The job is answering resident enquiries on the phone and at the counter in Bankstown, for one of the largest councils in NSW. Previous customer service experience is not essential, but you need full unrestricted working rights in Australia, and the traineeship does not start until February 2027.
What they ask for
- Be a current Year 12 student, recent school leaver, or early career professional
- Effective written and verbal communication skills
- Computer literacy skills
- Previous experience in a customer service role is not essential but advantageous
- Australian citizenship, permanent residency, or a valid work permit/visa with full unrestricted working rights
What City of Canterbury Bankstown offers
- Salary commences at $38,272 (T3 at 17 years of age) or $44,746 (T4 at 18+ years or completed HSC), plus 12% super
- Two-year Temporary Full-Time traineeship commencing in February 2027
- Complete a TAFE course alongside your work with Council
- Structured learning and development combined with practical, on-the-job experience
- Bankstown location, close to public transport
- Access to employee Health and Wellbeing Programs
Good to know
- Applications close 11:59pm Wednesday, 30 September 2026.
- Apply through Council's own portal with a resume and a cover letter addressing the essential qualifications and experience in the position description.
- Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.
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Apply for Trainee Customer Service Officer on careers.cbcity.nsw.gov.au
Closes in 21 days, 30 September 2026. Quote Job ID 1366640966. You will leave EvoResume and land on the employer’s own listing.
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Worth reading before you apply
Verified on careers.cbcity.nsw.gov.au, posted 31 August 2026. Every fact on this page was read on the employer’s own listing; nothing is estimated. If the posting has changed or closed, tell us.